Goods purchased in our store are subject to warranty.
If there are any defects in the purchased product, please notify us by email at firstname.lastname@example.org.
In order to speed up the processing of your application, please include:
- brief description of the defect
- circumstances (including date) of the defect
- customer details or order number containing the defective product
- Customer requests for a defective product
Applications are usually considered within 5 days, but not longer than 14 days.
Detailed information on the handling of complaints can be found in the Terms and Conditions of the WinShop store.