Goods purchased in our store are subject to warranty.

If there are any defects in the purchased product, please notify us by email at

In order to speed up the processing of your application, please include:

  • brief description of the defect
  • circumstances (including date) of the defect
  • customer details or order number containing the defective product
  • Customer requests for a defective product

Applications are usually considered within 5 days, but not longer than 14 days.

Detailed information on the handling of complaints can be found in the Terms and Conditions of the WinShop store.