Regulations of the WINSHOP online store

Terms and conditions of the online store

§1 Preliminary provisions

The WinShop online store, available at the Internet address www.winshop.pl, is operated by Adrian Chmiała conducting business activity under the name of CSC Adrian Chmiała (Klemens Matusiak Street 9/5, 43-300 Bielsko-Biala), registered in the Central Register and Information on Business Activity (CEIDG) maintained by the Minister of Economy, NIP 5472159147, REGON 363927840.
The Rules and Regulations of the Store define the rules for the use of the Online Store by customers, including:
a) rules and procedures for the conclusion and termination of the Agreements
b) rules and procedures for the provision of services by electronic means
c) the scope of the Parties' obligations, the rules for filing and processing complaints and incurring liability
These Regulations are addressed to both Consumers and Entrepreneurs who may use the Online Store.
A prerequisite for using electronic services provided by the Online Store and concluding a Contract is that the Customer reads the Regulations and accepts their contents.
Browsing the Store's assortment does not require creating an Account. Placing orders by the Customer for Products in the Store's assortment is possible:
a) or after creating an Account in accordance with the provisions of §5 of the Regulations
b) or without creating an Account, by providing the necessary data to complete the Order
Information about products, announcements, price and price lists, advertisements and other information contained in the Online Store do not constitute an offer or an assurance by the Seller, but an invitation to conclude an agreement within the meaning of Article 71 of the Civil Code. For the avoidance of doubt, the completion and submission of the Order Form by the Client shall be deemed to be the submission of an offer within the meaning of Articles 66 and 66 of ¹, the content of which specified by the Client is supplemented by the provisions of the Terms and Conditions. The contract is concluded upon receipt by the Customer of an email confirming the Order, which has the character of acceptance of the Customer's offer.
If the Customer enters into an agreement with the Seller for the provision of electronic services or a Sales Agreement through a particular natural person, it is considered that this person has been authorized by the Customer to enter into this agreement. The authorized person confirms this authorization by accepting these Terms and Conditions when concluding the contract.

§2 Definitions

Payment Service Provider - an entity indicated in the Terms and Conditions or the Online Store, which is a payment institution within the meaning of the Payment Services Act of August 19, 2011, through which the Customer may make payments.
Registration form - a form available in the Store that allows you to create an Account.
Order Form - an interactive form available in the Store that allows you to place an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.
Customer - any person or entity using the Online Store, including entering into an Agreement with the Seller through the Online Store.
Consumer - a customer who is a natural person concluding an Agreement with the Seller within the framework of the Store, for purposes not directly related to his business or professional activity.
Account - Customer's account in the Store, where the data provided by the Customer and information about the Orders placed by him/her in the Store are collected.
Shopping Cart - an element of the Store's software, where the Products selected by the Customer are visible, and it is possible to determine and modify the Order data, in particular the number of Products.
Product - a movable item/service available in the Store, which is the subject of a Sales Contract between the Customer and the Seller.
Promotion - means all activities of the Seller aimed at increasing demand for Products. Detailed rules of a specific Promotion are defined by the Seller in the Online Store (e.g. at the Product description, in the Shopping Cart or in a separate regulation of this Promotion).
Entrepreneur - a customer who is an individual, legal entity or organizational unit without legal personality, to which the law grants legal capacity, conducting business on its own behalf.
Entrepreneur on the rights of a consumer - a customer who is a natural person, entering into an Agreement directly related to his business activity, when the content of the Agreement shows that it does not have a professional character for him, arising in particular from the subject of his business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
Regulations - these regulations of the Online Store.
Store / Online Store - an online store operated by the Seller at the Internet address www.winshop.pl.
Seller - Adrian Chmiała, conducting business under the name of CSC Adrian Chmiała (9/5 Klemens Matusiak Street, 43-300 Bielsko-Biala), entered into the Central Register and Information on Business Activity (CEIDG) kept by the minister responsible for the economy, NIP 5472159147, REGON 363927840. The Seller is also a Service Provider within the meaning of the Act on the provision of services by electronic means.
Agreement / Sales Agreement – a Product sales agreement concluded or entered into between the Customer and the Seller via the Online Store. Sales Agreement is also understood to mean – in relation to the features of the Product – a service agreement and a contract for specific work.
Contract concluded at a distance – a contract concluded as part of an organised system of concluding distance contracts (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the moment of conclusion of the contract.
Order – a declaration of intent of the Customer submitted via the Order Form and aimed at concluding a Sales Agreement with the Seller.

§3 Store Contact

Seller's address: 27 Kasztelańska Street, 30-116 Kraków
Seller's e-mail address: info@winshop.pl
Seller's phone number: +48 513 583 221
The Customer may communicate with the Seller using the addresses and telephone numbers specified in this paragraph.

§4 Provision of services by electronic means

The Seller provides the following services electronically on the Online Store:
a) Account and Registration Form
b) Order Form
The services of the online store provided electronically are free of charge, however, the conclusion of a Sales Agreement through the online store involves the obligation to pay the price specified in the Agreement.
In order to use the Store, including browsing the Store's assortment and placing orders for Products, it is necessary:
a) terminal device such as a desktop computer, notebook, tablet, smartphone, with access to the Internet and a web browser
b) active electronic mail (e-mail) account
Customers in the use of services provided electronically are absolutely prohibited from introducing or providing content of an unlawful nature, in particular through the forms available in the Online Store
Customers are obliged to use the Online Store in a manner that does not interfere with its operation. In particular, it is not allowed to bypass safeguards and restrictions, modify or extract elements of the Online Store.
In fulfillment of the obligation under Article 6(1) of the Act on Provision of Electronic Services, it should be emphasized that the use of the Account involves risks inherent in services provided electronically via an ICT system, in particular in the form of:
a) disclosure of passwords to unauthorized persons due to the negligence of the Customer. These passwords should be secured by them against unauthorized access. In case of suspected disclosure of passwords to unauthorized persons, it is necessary to change the passwords immediately.
b) force majeure, malfunction (in particular, on the part of the Internet service provider, electricity supplier), actions of third parties for which the Seller is not responsible, causing unavailability or incorrect availability of the Online Store. The Customer is obliged to prepare and secure the data contained within the Account on its own in case of unforeseen events causing unavailability or incorrect accessibility to the Online Store.
Due to technological developments, the Online Store may be subject to updates, modifications and improvements. This applies in particular to necessary work caused by malfunctions of the Online Store or legal changes.
The Seller, to the fullest extent permitted by law, shall not be liable for any disruptions, including interruptions in the functioning of the Online Store, as well as for the lack of availability of electronic services provided by the Online Store, in particular, access to the Account or content contained within the Account. In particular, this applies to disruptions and interruptions caused by force majeure, unauthorized actions of third parties or incompatibility of the Online Store with the technical infrastructure.
When using the services provided electronically, Customers are required to comply with the provisions of the Terms and Conditions, as well as the instructions for use and the current recommendations and messages displayed within the Online Store.
The Customer may notify the Seller of any defects or interruptions in the functioning of the Online Store by filing a complaint regarding services provided electronically. Complaints should be submitted in writing or electronically, using the contact information indicated in §3 of the Regulations.
In the complaint referred to in paragraph 11 above, the customer should provide: name, mailing address, type and date of the reason for the online store's complaint.
The Seller will respond to the complaint referred to in paragraph 11 above:
a) Within 14 days - in the case of a complaint filed by a Consumer
b) Within 30 days - in the case of a complaint filed by a Customer who is not a Consumer

§5 Store Account

To create an Account in the Store, you must:
a) Complete the Registration Form. It is necessary to provide the following data: first and last name, e-mail address
b) Enter the password of your choice
c) Read and accept the Terms and Conditions and Privacy Policy
Creating an Account in the Store is free of charge.
Logging into the Account is done by providing a login which is an email address and a password established in the Registration Form.
The Account allows the use of the functionalities described on the Store's website. In particular, the Account may allow the Customer to:
a) saving delivery addresses
b) insight into order history and invoices
c) Completion of product return forms
The Customer has the opportunity to delete the Account at any time, without giving any reason and without incurring any fees for doing so, by sending an appropriate request to the Seller, in particular by e-mail or in writing to the addresses specified in § 3.
The Seller may terminate the Customer's access to the Account:
- at any time in case of violation by the Client of the provisionś of the Regulations
- in the case of organizational changes regarding the Seller's operations, technical changes regarding the Website or in the case of the Client's failure to use the Account for more than 12 months. In such a case, the Seller will notify the Client 14 days in advance.

§6 Rules for concluding Sales Agreements

In order to conclude a Sales Agreement, the Customer should select a product available in the Online Store and place an Order by taking subsequent technical actions based on the information and instructions displayed in the Online Store, including:
a) Select the Product, and then click the "Add to cart" button
b) fill out the Order Form by providing data that allows for proper identification of the Customer and all data necessary for proper execution of the Agreement (including the making of a delivery) and the issuance of an accounting document confirming its conclusion
c) making a choice of payment and delivery methods
d) Accepting the Terms and Conditions and placing an Order
If you use an Account, part of the Order Form data may be completed automatically, based on the information entered within that Account.
After the Order is placed, the Seller verifies its correctness and considers this Order for its feasibility. If the execution of the Order is not possible, the Seller will immediately inform the Customer.
After placing an Order, the Customer will receive an email from the Seller informing that the Order has been approved for processing. Upon receipt of this message by the Customer, the Contract of Sale is concluded. This message may be preceded by an attempt to contact the Customer using available communication channels (email message, telephone contact, letter route).
Placing an Order obliges the Customer to execute the Sales Agreement if it is concluded with the Seller, in particular to pay the price.

§7 Prices and payment methods

The Seller, at the latest immediately before placing the Order, informs the Customer about the total price of the Product and all other charges, including transportation, additional services, payment costs, etc.
The price for the Product indicated in the Online Shop does not include additional costs associated with delivery or The prices of the Products are given in Polish zloty and are gross prices (including VAT), but in the case of information for Customers who are not Consumers and Entrepreneurs on consumer rights or in the case of choosing the appropriate option on the Store's website, the information about the prices of the Products may present values without VAT, which will be marked in the Online Store.
The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including charges for transportation, delivery and postal services), of which the Customer is informed on the pages of the Store during the placement of the Order, including at the moment of expressing the will to be bound by the Sales Contract.
If certain payment methods are used, it is also possible to increase the final amount to be paid by additional charges related to the selected payment method. The Customer is informed about this fact on the pages of the Store when placing an Order, including at the moment of expressing the will to be bound by the Sales Contract.
The Seller, at the beginning of placing the Order, informs the Customer about the available payment methods. Payment methods depend on the specifics of the Product and the amount of the selling price, method and place of delivery and other restrictions, of which the Customer will be informed when placing the Order. In particular, some payment methods may not be available for delivery of Products outside Poland.
The Seller allows the use of payment methods described on the Store's website. Depending on the way the Store is organized at the time and the technical possibilities, the following payment methods may be allowed in the Store:
- Payment on delivery,
- Cash on delivery payment,
- Payment by bank transfer to the Seller's account,
- Electronic payments,
- Payment by credit card.
If the customer chooses:
a) payment by bank transfer, electronic payment or payment card, the Customer is obliged to make payment immediately, within no more than 5 calendar days from the date of conclusion of the Sales Agreement - otherwise the order may be canceled
b) payment on delivery, the customer is required to make payment on delivery
c) payment in cash upon personal collection of the shipment, the customer is obliged to make payment upon receipt of the shipment, within 5 days from the date of receipt of information about the readiness of the shipment for collection - otherwise the order may be canceled
If, at the Customer's option, payment is to be made through a Payment Service Provider, the Customer may be required to accept the rules and regulations applied by the selected Payment Service Provider before making payment.
The Seller may stipulate that the Customer, prior to the conclusion of the Contract, should pay the price and other costs, if owed by the Customer, within a specified period of time. If the Seller expresses such a reservation, the Contract is concluded when the Seller's bank account is credited with the full amount of the price and other costs.
By accepting the Terms and Conditions, the Client simultaneously agrees to issue and send invoices electronically, in accordance with the Law on Value Added Tax of March 11, 2004.
Invoices in electronic form will be sent to the Customer via e-mail to the e-mail address indicated when placing the Order. This consent is equivalent to the Customer's resignation from receiving paper invoices.
Consent to issue and send invoices electronically does not exclude the right of the Seller to issue and send invoices in paper form.

§8 Methods of Delivery of Products

The Seller, at the beginning of placing the Order, informs the Customer about the available methods of delivery or collection of the Product. These ways depend on the specifics of the Product, the method and place of delivery and other restrictions, which the Customer will be informed about when placing the Order. In particular, some ways may not be available for delivery of Products outside the territory of Poland.
Depending on the way the Store is organized at the time and technical capabilities, the Store may allow the following methods of delivery or pickup:
- Parcel postage paid in advance,
- Courier shipment paid in advance, cash on delivery,
- Personal collection at the address: 27 Kasztelańska Street, 30-116 Krakow, by appointment.

§9 Transport damage

In the case of Products shipped via a carrier (courier), the Customer should, in accordance with Article 545 § 2 of the Civil Code, examine the shipment for any damage that may occur in transit, and if the shipment is found to have been tampered with in transit, the Customer should take the necessary steps to determine the liability of the carrier.
In the event of visible damage to the shipment, the customer should request the carrier (courier) to prepare a report establishing the condition of the shipment and the circumstances under which the damage occurred.
If the shipment is found to be damaged in transit, the customer may refuse to accept the shipment.
If, after receipt of the shipment, a defect or damage to the Product not outwardly noticeable upon receipt is revealed, the Customer should request, within 7 days of receipt of the shipment, the carrier (courier) to prepare a protocol establishing the condition of the shipment and the circumstances under which the damage occurred.
The Customer should immediately notify the Seller of any irregularities in the transportation of the shipment or its condition related to transportation.
In the event of damage to the Product in transit, the Customer who is not a Consumer and who has taken delivery of the shipment may request that the Seller take over the claims to which the Customer is entitled against the carrier responsible for the damage to the Product and pursue the claims against the carrier himself. The Seller's consent may depend, in particular, on the cooperation of the Customer, including the proper undertaking of the activities related to the examination of the condition of the shipment described above and, in addition, on the transfer to the Seller of the receivables to which the Customer is entitled under the Transport Law.
In the case of damage to the Product in transit, a Customer who is a Consumer, whose complaint about damage to the received Product was accepted by the Seller, is obliged to transfer the Customer's claim against the carrier under the Shipping Law to the extent that the Customer's claims related to damage to the Product have been satisfied by the Seller.

§10 Implementation of the sales contract

The conclusion of a Sales Agreement between the Customer and the Seller takes place after the Customer places an Order using the Order Form in the Online Store in accordance with §6 of the Terms and Conditions and the Seller approves the Order. In addition, the conclusion of the Sales Agreement may occur at the time specified in §7 item 11 of the Terms and Conditions.
If the Customer has chosen a method of delivery other than personal collection, the Product will be shipped by the Seller on the date indicated in its description (subject to paragraph 3 of this section), in the manner selected by the Customer when placing the order.
If you order Products with different delivery dates, the delivery date is the longest date given.
The beginning of the period for delivery of the Product to the Customer is calculated as follows:
a) If the Customer chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account
b) If the Customer chooses cash on delivery payment method - from the date of conclusion of the Sales Agreement
c) In the case of ordering Products with different readiness dates, the Customer has the option to use the shipment of Products in parts (according to their readiness for collection) or to ship all Products after the entire order is completed
The beginning of the period when the Product is ready for collection by the Customer is calculated as follows:
a) If the Customer chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account.

§11 Promotions

Whenever nothing else results from the specific terms and conditions of a particular Promotion indicated in the Online Store:
a) one promotion is not combinable with other promotions
b) The Seller has the right to make ongoing changes to the terms of the Promotion, including price changes
c) The Seller has the right to cancel or suspend the Promotion
d) The term of the Promotion may be limited until the specified number of Products is exhausted or the Products run out
Changes to the terms and conditions of the Promotion referred to in paragraph 1(b. Above shall not affect the performance of Agreements concluded prior to the entry into force of amendments to the terms and conditions of the Promotion.

§12 The right of the Consumer to withdraw from the Sales Contract

Subject to paragraph 11 below, a Consumer may, within 14 days, withdraw from a Distance Sales Agreement concluded without giving any reason. The period for withdrawal from the Agreement shall begin:
a) from the delivery of the Product to the Consumer or a person designated by the Consumer other than the carrier
b) in the case of a Contract that includes multiple Products that are delivered separately, in batches or in parts, - from the delivery of the last item, batch or part
c) In the case of a Contract that involves the regular delivery of Products for a specified period of time - from taking possession of the first item
The Consumer may withdraw from the Contract by submitting a statement of withdrawal from the Contract to the Seller. To meet the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to send the statement before the deadline.
The statement may be sent by traditional mail or electronically by sending a statement to the Seller's e-mail address or by submitting a statement on the Seller's website - the Seller's contact details are specified in § 3. The statement may also be submitted on a form, the template of which is attached as Appendix No. 1 to these Regulations and Appendix to the Act of May 30, 2014 on Consumer Rights, but this is not mandatory.
The cost of returning the item to the Seller in the event of withdrawal from the Contract by the Consumer shall be borne by the Consumer.
The Seller shall immediately, no later than within 14 days of receipt of the Consumer's statement of withdrawal from the Contract, return to the Consumer the payments made by him, including the cost of delivery of the Product.
The Seller shall refund the payment using the same method of payment used by the Consumer, unless the Consumer expressly agrees to a different method of refund that does not incur any costs for the Consumer.
If the Consumer has chosen a method of delivery of the Product other than the cheapest ordinary method of delivery offered by the Seller, the Seller is not obliged to reimburse the Consumer for any additional costs incurred by the Consumer.
If the Seller has not offered to collect the Product from the Consumer himself, the Seller may withhold the refund of the payment received from the Consumer until he receives the Product back or the Consumer provides proof of its return, whichever event occurs first.
The Consumer is obliged to return the Product to the Seller or give it to a person authorized by the Seller for collection immediately, but no later than 14 days from the date on which he withdrew from the Agreement. To meet the deadline it is sufficient to return the Product before its expiration. The Consumer shall bear only the direct costs of returning the Product.
The consumer shall be liable for any diminution in the value of the Product resulting from use beyond what is necessary to ascertain the nature, characteristics and functioning of the Goods.
If the Consumer exercises the right to withdraw from the Agreement after making a request in accordance with Articles 15(3) and 21(2) of the Consumer Rights Act, he is obliged to pay for the services performed until the withdrawal from the Agreement. The amount of payment shall be calculated in proportion to the extent of the performance performed, taking into account the price agreed in the Contract. If the price is excessive, the basis for calculating this amount is the market value of the fulfilled performance.
The right to withdraw from the Agreement does not apply to the Consumer with respect to the Agreements referred to in Article 38 of the Law on Consumer Rights, in particular the Agreement:
a) in which the object of performance is goods delivered in sealed packaging, which cannot be returned after opening the packaging for health or hygiene reasons, if the packaging has been opened after delivery (in particular, chemicals sold).
b) for the provision of Services, for which the Consumer is obliged to pay the price, if the Seller has fully performed the service with the express and prior consent of the Consumer, who was informed before the start of the service, that after the performance by the Seller will lose the right to withdraw from the contract, and accepted it
c) in which the object of performance is a product that is perishable or has a short shelf life
d) in which the subject of the service is a non-refabricated product, manufactured to the Consumer's specifications or serving to meet his individualized needs
e) in which the subject matter of performance is Products, which after delivery, due to their nature, become inseparable from other goods
The rights set forth in this §12 of the Regulations concerning withdrawal from the contract are not available to Customers who are not Consumers, in particular to Customers who are Entrepreneurs or Entrepreneurs with the rights of a Consumer.

§13 Warranty and guarantee

The Sales Contract covers new Products.
In the case of a defect in a Product purchased from the Seller, a Customer who is not a Consumer or an Entrepreneur on the rights of a Consumer has the right to make a complaint based on the provisions of the Civil Code on warranty.
In case of non-conformity of the goods with the contract, the Customer who is a Consumer or an Entrepreneur on consumer rights has the right to make a complaint based on the provisions of the Law on Consumer Rights.
Complaints should be submitted in writing or electronically to the Seller's addresses given in these Regulations (§3) or using an electronic complaint form, made available by the Seller on one of the Store's subpages.
It is recommended to include in the complaint, among other things, a brief description of the defect or non-conformity of the goods with the contract, the circumstances (including the date) of its occurrence, the data of the Customer making the complaint, and the Customer's request in connection with the defect or non-conformity of the goods with the contract.
The seller will respond to the complaint:
a) Within 14 days - in the case of a complaint filed by a Consumer
b) Within 30 days - in the case of a complaint filed by a Customer who is not a Consumer
If the Product has a warranty, the information about it, as well as its content, will be included next to the description of the Product in the Store.
If the Customer is not a Consumer, and in particular if the Customer is an Entrepreneur or an Entrepreneur on the rights of a Consumer:
a) The Seller shall be liable under the warranty for defects in the goods or for non- conformity of the goods with the contract, if the defect or non-conformity is discovered within 12 months from the date of release of the Product, and the Customer notifies its occurrence within 2 weeks of its discovery
b) The Seller's liability covers only the actual damage, and is limited to the value of the order.

§14 Out-of-court ways of dealing with complaints and redress of grievances

A customer who is a Consumer is entitled to the following examples of out-of-court ways of handling complaints and claims:
a) to apply to the permanent amicable consumer court operating at the Trade Inspection, referred to in Article 37 of the Act of December 15, 2000 on Trade Inspection, with a request to resolve a dispute arising from the contract concluded with the Seller
b) to apply to the provincial Inspector of Commercial Inspection, in accordance with Article 36 of the Commercial Inspection Act of December 15, 2000, with a request to initiate mediation proceedings for an amicable settlement of the dispute with the Seller
c) to seek assistance from the district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection
d) Submission of an application for the initiation of proceedings for out-of-court resolution of consumer disputes within the meaning of the Act of September 23, 2016 on out-of-court resolution of consumer disputes addressed to an entity authorized to conduct proceedings for out-of-court resolution of consumer disputes, entered in the register kept by the President of the Office of Competition and Consumer Protection
Detailed information on the possibility for a customer who is a consumer to use out-of-court procedures for handling complaints and pursuing claims, as well as the rules of access to these procedures are available on the website of the Office of Competition and Consumer Protection at address: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.
The customer also has, in accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of May 21, 2013, the right to file a complaint through the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/

§15 Amendments to the Regulations

The Seller is entitled to change the Terms and Conditions, in particular in the event of organizational or legal changes of the Seller, changes in applicable laws, changes in payment and delivery methods or changes in the functionality of the Online Store
The Seller will notify the Customer who has an Account of any change to the Terms and Conditions, in the form of a message sent to the Customer's email address. The Customer will be bound by the provisions of the new Regulations if he/she does not terminate the agreement for electronic provision of services concerning the Account within 14 days from the notification of the change in the Regulations. Until the termination of the agreement on provision of services by electronic means, the provision of such services shall be in accordance with the provisions of the previous Regulations.
The provisions of the previous Terms and Conditions, current as of the date of conclusion of the Sales Agreement, shall apply to Sales Agreements concluded before the amendment of the Terms and Conditions.

§16 Final provisions

Contracts concluded through the Online Store are concluded in the Polish language.
In matters not covered by these Regulations, the generally applicable provisions of Polish law shall apply, in particular: Civil Code; Act on Provision of Electronic Services; Act on Consumer Rights, General Data Protection Regulation.
The law applicable to the settlement of any disputes between the Customer and the Seller or other disputes related to the activities of the Seller is Polish law.
Any disputes that may arise between a Customer who is not a Consumer and the Seller are subject to the jurisdiction of the Polish courts. The court exclusively competent for Consideration of disputes between a Customer who is not a Consumer and the Seller is the materially appropriate court with jurisdiction over the registered office of the Seller.
The stipulations of §16 paragraphs 3, 4 and 5 do not exclude the rights of Customers (especially those who are Consumers) under the mandatory laws of the country of their permanent residence.

MODEL WITHDRAWAL FORM
A sample form is available for download in the exchange or return of goods tab.