Products
 Complaints  

Goods purchased from our store are subject to warranty.

If there are defects in the purchased product, please notify us by completing the dedicated form.

To expedite processing of your request, please include in the body of your email:

• brief description of the defect
• the circumstances (including the date) in which the defect occurred
• customer details or order number of the defective product
• customer’s request in relation to a defective product

Applications are usually processed within 5 days, but no longer than 14 days.

Detailed information regarding the processing of claims can be found in WinShop store regulations.